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April 19, 1999
"We have a perfect
payment record and our loan is now about 50% of property value. The
mortgage servicer keeps making errors in our escrow account and they won't
pay us any interest on the balance. They have told us that we can take
over responsibility for paying our own taxes and insurance when the loan
amount is down to 20% of value, and then we must pay them $150…Can they
do this?"
I'm afraid
they can. When you took out your loan, you agreed contractually to escrow
your taxes and insurance with the lender. There is no provision in the
contract for terminating the arrangement. Hence, you are stuck with it
unless the lender agrees to change it.
Some states have passed
legislation requiring the payment of interest on escrow accounts, but your
state is not one of them. There are also HUD rules that prevent the lender
from requiring a larger escrow than is actually needed. But to my
knowledge, there are no rules dictating the elimination of the escrows if
certain conditions are met. What you must do, therefore, is to convince
the lender that it is his interest to eliminate the requirement in your
case.
If the lender is a depository
institution servicing its own mortgages, your best shot is to appeal as a
customer of the firm. If it isn't too costly, depositories usually want to
satisfy their customers or potential customers. Increasingly, however,
loans are being serviced not by lenders but by servicing agents working
for lenders. The self-interest of servicing agents is a different matter.
Servicing agents make most of
their money from the servicing fees paid by the lender, and from the
interest earnings on escrow accounts. When a loan they are servicing is
refinanced, however, the income on this loan ceases unless the agent is
the one making the new loan. If the servicing agent understands that if
you cannot terminate your escrow account, you intend to refinance your
mortgage with another lender (not with him), you will get his attention.
After all, it is better to lose only the escrow interest than to lose both
the escrow interest and the servicing fee.
But your stated intentions must be
credible. The best way to make them credible is to go through the
refinance motions. Call to get your most recent loan balance, which will
in all probability trigger a preemptive response. Balance inquiries
usually mean a refinance is planned, and astute servicing agents move
quickly to assure that they get first crack at the new loan. This is the
occasion to let them know that you just might be willing to stay
put if they terminate the escrow.
Copyright Jack Guttentag
2002
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