What Mistakes Do Mortgage Shoppers Make?
October 23, 2000, Revised June 30, 2006, January 20, 2011, October 16, 2016

Are You a Shopper or a Client? 

A mortgage shopper assumes responsibility for determining the type of mortgage that best meets her needs, and finding the loan provider offering the best (or close to the best) price on that mortgage. A client places herself in the hands of a loan officer or mortgage broker recommended by their real estate agent, or by a friend, relative or business associate.  

Being a client is much easier than being a shopper. It is the approach I often use to purchase anything complicated, which a friend or colleague understands better than me. It saves me from having to invest time acquiring knowledge for which I will have no further use.  

The easy way works best when the quality of referrals is high, and the cost of making a mistake is low. In the case of mortgages, however, these conditions don’t hold. Mortgage referrals are generally poor, for a variety of reasons I have written about in the past, and the consequences of a mistake can bedevil a borrower for years.   

While mortgage shoppers can also make costly mistakes, they are avoidable with a small investment in preparation. The purpose of this article is to make that investment as painless as possible by pointing to common mistakes that shoppers make.  

Mistake 1: Select The Loan Provider Whose Advertisement Catches Your Eye 

The more money a mortgage lender spends on advertising, the higher are its prices. This relationship, which I have suspected for many years based on casual observation, was recently confirmed by a rigorously researched study that appeared in the Journal of Finance.  

Moral: A shopper will do better by throwing a dart at the yellow page listings for mortgage lenders than by responding to an ad.  

Mistake 2: Select The Loan Provider Quoting The Best Price Over The Telephone Or In an Email

In most cases, this procedure will identify not the lowest price lender but the biggest liar. In the trade they are called “low-ballers’, they have neither the capacity nor the intention of delivering the prices they quote.  

Shoppers need to understand the difference between posted prices and quoted prices. Posted prices are those that lenders distribute to their loan officers, place on their web site, and on other web sites such as mine. The posted price is the price the lender would lock to a qualified borrower whose application has been fully processed. Lenders reset their posted prices every morning, and sometimes during the day if secondary market prices change materially during the day.  

The quoted price is the price communicated to a shopper, it may be the posted price, or it may be a low-ball price designed to rope you in and move the process along until it is too late for you to back out. A favored technique of loan officers solicited over the telephone is to quote the price of a perfect deal, which will almost always be well below the price of an actual deal – see Mistake 5 below.  Since posted prices will be reset many times while the loan is being processed, the low-baller always has a plausible reason for not being able to deliver the previously-quoted price.   

Moral: You can’t shop effectively over the telephone.

Mistake 3: Shop Lender A Today And Lender B Tomorrow

 Because of market volatility, prices obtained on different days are not comparable. One of the important virtues of the multi-lender network is that it allows shoppers to compare posted prices of multiple lenders at the same point in time.  

Moral: Unless you shop all sources on the same day, you are probably wasting your time.  

Mistake 4: Accept Partial Price Quotes 

Mortgage prices are multi-dimensional, and if one dimension is omitted you don’t have a complete quote. The price of a fixed-rate mortgage is the interest rate, lender fees expressed as a percent of the loan amount (“points”), and lenders fees of fixed dollar amount. The price of an adjustable rate mortgage includes those, and in addition it includes the index to which the future rate is tied, the margin that is added to the index in resetting the rate, rate adjustment caps, and maximum and minimum rates.

Some lenders have a bad habit of leaving out one or more components of the price. One of the requirements to be a certified lender on my site is that the prices posted must be complete. 

Moral: Don’t deal with any lender whose price quotes are not complete.  

Mistake 5: Allow Your Loan to be Priced Without Providing Accurate Information About All Price Determinants 

As illustration, here is a hypothetical conversation between a loan officer (LO) and a mortgage price shopper. 

LO: Credit OK?

Shopper: Yeah 

So the LO enters a score of 800 in his pricing system, and the mortgage price quote is based on it. If the shopper elects to proceed, the LO will order a credit report showing a score of 680, which raises the mortgage price significantly. In this case, the shopper has no one to blame but himself. 

Mortgage prices vary with the following features of loan transactions: loan purpose, property value, down payment, loan amount, property zip code, credit score, property type, occupancy type, lock period, and escrow waiver.  

It is the shopper’s responsibility to make sure that the lender quoting a price is basing that price on accurate information covering the items cited above. This is one more reason to avoid shopping over the telephone. Not many LOs will take the time to query the shopper while entering the shopper’s information into a computer.  More commonly, lenders who quote prices over the telephone usually assume the transaction features that command the lowest price, which almost always generates a low-ball figure.  

Where does a shopper go to shop fully-adjusted and complete prices? Some individual lenders provide this facility on their web sites, though most do not. The most efficient approach is the multi-lender network where prices are fully adjusted and complete for all participating lenders. A list of them, which includes mine, can be found on my web site. 

Moral: If you don’t provide information on price determinants, you are bound to be low-balled.

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